We brought in our vacuum for repair but it was not worth repairing. All staff/owners were very friendly and accommodating. Answered all questions and weren't pushy. We ended up purchasing a central vac. So pleased with our experience. Only wish the bill was smaller, but we know we paid for reliability and quality.
I knew purchasing a Miele vacuum would be an excellent choice. The real bonus was the excellent delivery and customer service received from VacuumCentral. I am very happy I gave my business to you. Cheers!
I brought my central vacuum powerhead and hose to Vacuums R Us on 99th St as the carpet powerhead kept cutting out. At first, they were unable to find a problem with the vacuum until I insisted that after a minute or two of use it would cut out. The technician finally spent enough time to notice the problem. He said that there was a problem with the electrical in the powerhead and said it would be fixed by the next day. Perfect. I paid my $30 fee for them to find out what was wrong with the vacuum and went on my way. I was called the next day to tell me that my vacuum could not be fixed, but they were happy to tell me that they were having a sale and they would sell me a new vacuum for $500. I didn't want to spend $500 on a new vacuum, so picked up my broken vacuum and left. I called Discount Vacuum on Stony Plain Rd for a 2nd opinion and had them take a look. First, they were professional and welcoming. Secondly, they didn't charge a fee to figure out what was wrong with the vacuum. Third, it wasn't the powerhead, but the swivel that connects the handle to the hose. I left my vacuum with them and got a call the next day saying that the charge to fix my vacuum would be $62. I picked up my vacuum the following day and it works perfectly! Vacuums R Us either couldn't fix my vacuum or wanted to take advantage of me so they could try and sell me a $500 vacuum. They charged a $30 fee. Discount Vacuum fixed my vacuum for $62 and did not charge a fee. I will tell my friends to take their business to Discount Vacuum!
Got out the instruction book for the new Miele and gave her a try. Pretty slick! Works very well, even picks the spruce tree needles out of the entry carpet. That was always a challenge for the old Rainbow even with the power head. I love it, E' ( the boss) loves it, now if our C. loves it ( she comes Tuesday), I'll be a happy man. As the old saying goes " happy wife, happy cleaner Lady, happy man". Saying as adapted to suit my current circumstances. The new Miele weighs about a third of what the old Rainbow weighed. That's nice but its too quiet though, with it running on high, I could still hear my wife talking! I guess it's one of the challenges with this new equipment that I'll just have to learn to live with! Petra, " you done good" ! As always I'd expect nothing less from Petra the Vacuum Specialist. Thank you, Perry D. - Perry D.
I was thankful for the information and guidance provided in choosing a commercial vacuum. It was an educational event! Thank you to a customer oriented staff.
Once again Thank You Stony Plain location for the wonderful service. You always go above and beyond with your customer service.
Thanks so much to Petra & Chris with your help with the purchase of our new central vacuum...it works great! prompt service and shipping.
Hi there, just wanted to thank your installer for his great work, the guy never stopped, I was eager to give him some water! He really did a great "clean" job! Thanks! Claudette :)
I received my order this morning in good working order and I wanted to thank you for the quick service and ease with which I was able to purchase repair parts over the internet. That’s a total of 6 days which includes a weekend and I did not even have to leave my home, I’m impressed, so thanks again. Sincerely Brad
Great store, great staff!!! Product questionable.... Bought a beam alliance central vacuum 2 months ago and now the hose does not link to the main unit. Disappointing after spending all that money...
Just wanted to let you know I was very pleased with the installer last night. Walked me through the operation of the vacuum and was very courteous. His van was very clean and you could tell he took pride in his work. He does a fine job representing your business.
Vacumn Central came out to install my new central vac July 16. Super service, technician was very thorough. Very impressed with the whole process - professional and responsible right from the moment that I called and made the appointment until the technician walked out the door. Service is the product of the 21st century and these guys have nailed it
Vacuum works GREAT. My wife loves the powerhead. Thanks so much for your outstanding service, Petra. We tend to complain when service is bad, but not compliment when it is good. I teach part-time at Red River Community College, and one of my favourite courses I teach is Customer Service. Just yesterday, I told my class that it is so sad that customer service is so bad today in so many areas, that when we do encounter outstanding service like you have provided, we are astounded. I will be using my experience with you, and your company, as an example of how it should be done. Bob Turner - Portage La Prairie, MB
I recently ordered a few boxes of Persil laundry detergent from Discount Vaccums. The order was delivered promptly but, when I opened the package, I realized that the boxes where of a slighly smaller size than what was publicized on their website. When I contacted Discount Vaccums to let them know of the discrepancy, I rapidly got a reply from Petra who offered to send me a free box, which accounted for the package size change by Persil. Well that is what I call good customer service, thank you! Robert T Québec